Refund policy
Returns Policy:
Our return policy is valid for 15 days from the date you received the item. If more than 15 days have passed, we cannot offer a full refund but will instead provide the option to exchange the item within 90 days from the original date of purchase.
To be eligible for a refund, your item must be unused and in the same condition as when you received it. It should also be in the original packaging with the original documents and the original gemological certificate (applies to ring items). Please note that a full refund is available for stock items only and does not apply to customized items.
Please be aware that certain goods cannot be returned, including special orders. Additionally, gift cards, custom-made rings, and out-of-stock items are non-returnable.
To complete your return, we require your order number or proof of purchase via email. Do not send your purchase back without a return confirmation number.
Refunds:
Once we receive and inspect your return, we will send you an email to confirm its receipt. We will also inform you of whether your refund has been approved or rejected. If your return is approved, the refund will be processed, and the credit will be applied to your original method of payment within 2 days. Please note that a 3.5% handling fee will apply to order returns greater than $2,000.00.
Late or Missing Refunds:
If you haven’t received your refund, please first check your credit card statement. It may take 5-7 business days before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at sales@cherrypickdiamonds.com.
Sale Items:
Only regular priced items are eligible for refunds; sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at exchanges@cherrypickdiamonds.com, and we will contact you and provide you with an insured return shipping label.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.
Shipping:
To return an item, you should use our insured shipping label and follow our shipping instructions. Within our 15-day return policy, you will not be responsible for return shipping costs. However, if more than 15 days have passed, return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the original amount.
In all return situations, we use insured and trackable shipping services (Fedex, UPS, Parcel Pro, USPS registered mail, or Priority Express). Proper packaging and adherence to our shipping instructions are essential, as failure to follow these instructions may result in a lost package, and Cherrypickdiamonds reserves the right to refuse refunds.
Our return policy is valid for 15 days from the date you received the item. If more than 15 days have passed, we cannot offer a full refund but will instead provide the option to exchange the item within 90 days from the original date of purchase.
To be eligible for a refund, your item must be unused and in the same condition as when you received it. It should also be in the original packaging with the original documents and the original gemological certificate (applies to ring items). Please note that a full refund is available for stock items only and does not apply to customized items.
Please be aware that certain goods cannot be returned, including special orders. Additionally, gift cards, custom-made rings, and out-of-stock items are non-returnable.
To complete your return, we require your order number or proof of purchase via email. Do not send your purchase back without a return confirmation number.
Refunds:
Once we receive and inspect your return, we will send you an email to confirm its receipt. We will also inform you of whether your refund has been approved or rejected. If your return is approved, the refund will be processed, and the credit will be applied to your original method of payment within 2 days. Please note that a 3.5% handling fee will apply to order returns greater than $2,000.00.
Late or Missing Refunds:
If you haven’t received your refund, please first check your credit card statement. It may take 5-7 business days before your refund is officially posted. If you’ve done this and still haven’t received your refund, please contact us at sales@cherrypickdiamonds.com.
Sale Items:
Only regular priced items are eligible for refunds; sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please send us an email at exchanges@cherrypickdiamonds.com, and we will contact you and provide you with an insured return shipping label.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item was not marked as a gift when purchased, or if the gift giver had the order shipped to themselves to give to you later, we will issue a refund to the gift giver.
Shipping:
To return an item, you should use our insured shipping label and follow our shipping instructions. Within our 15-day return policy, you will not be responsible for return shipping costs. However, if more than 15 days have passed, return shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from the original amount.
In all return situations, we use insured and trackable shipping services (Fedex, UPS, Parcel Pro, USPS registered mail, or Priority Express). Proper packaging and adherence to our shipping instructions are essential, as failure to follow these instructions may result in a lost package, and Cherrypickdiamonds reserves the right to refuse refunds.